What is a virtual receptionist?

A virtual receptionist is a software-based service that uses automated phone systems, voice recognition software, and other tools to handle incoming calls, schedule appointments, and provide basic information to callers. Virtual receptionists can be used to supplement or replace traditional receptionists in businesses, allowing for cost savings and increased efficiency.

Virtual receptionists can perform a variety of tasks, including answering calls, forwarding calls to the appropriate person or department, taking messages, scheduling appointments, and providing information to callers. Some virtual receptionist services also offer additional features like call tracking, call recording, and call analytics.

Virtual receptionists are often used by businesses that receive a high volume of phone calls, or by small businesses that may not have the resources to hire a full-time receptionist. Virtual receptionist services are typically offered on a subscription basis, with pricing based on the number of calls or minutes used each month.

Overall, virtual receptionists can help businesses improve their customer service, streamline operations, and save money on staffing costs.